We created our Terms and Conditions to protect our customers and our rights.

LAST UPDATE: May 17, 2023

Dear Fabulous, please read our Terms carefully! Once you place your order with us, it means that you have read our Terms and agree with them. Our Terms are honest and clear. It is created to protect the customer’s and seller’s rights. We strictly follow our Terms and want to treat all our customers equally and fair. If you have any further questions, please do not hesitate to contact us 24/7.

ORDER TIMELINE.    

Once we receive your payment, we will start creating your jewelry.

Our company handcrafts all products within 1-2 business days.

Often, orders process faster than that, but we can’t guarantee a faster processing time.

Please note that production does not include shipping time.

RUSH ORDER.

Please CONTACT US for more details.

If we can create and ship your item in the shortest terms, you MUST select USPS Priority Mail Service or USPS Express Mail Service Shipping Option ONLY!

HANDMADE DISCLAIMER.

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Please DO NOT remove the branded tag from your jewelry. It will be your only proof that the jewelry was unworn, in case you want to return it or exchange it.

Care for your new product(s) by:

• Jewelry must be the first thing you take off.

• Always keep it clean and dry.

• Use just warm water and a nylon brush to clean it.

• Use a polishing cloth to remove the tarnish.

• Take off before bedtime.

• Please keep it in a jewelry box or zip-lock bag.

• Jewelry must be the last thing you put on.

Your product(s) can be damaged if:

• Apply a body lotion, sunscreen, or perfume.

• If you don’t take it off when showering, swimming, or gym time.

• Don’t avoid contact with sweat.

• Any contact with seawater occurred.

• Too much pressure is applied to the jewelry.

SIZE CHART.

Please use our size chart to prevent errors in ordering.

We will not accept responsibility if the customer orders the wrong size.

CUSTOM ORDERS.

We always love creating new products from scratch.

Please CONTACT US for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

CANCELLATION.

Request a cancellation within 2 hours of purchase. A 25% restocking fee will apply after 2 hours because we may start creating your jewelry once we receive your order.

SENDING A GIFT?

You may ship jewelry straight to a recipient. You must provide the correct address at checkout. We do not include the receipt in the package; we send it to the customer’s email.

PROCESSING AND SHIPPING TIME.

Once we receive your payment, we will start creating your jewelry. All of our jewelry is custom handmade and special for you. Our company handcrafts all products within 1-2 business days.

This chart shows the Estimated Delivery Time, from the day you placed your order.

US First Class 2 – 7 business days (in-time delivery is not guaranteed and may take longer).

 US Priority 2 – 5 business days (estimated delivery is not guaranteed, but most likely will arrive in time).

US Express 2 – 4 business days (in-time delivery guaranteed).

Canada First Class 3 – 8 weeks (in time delivery is not guaranteed and may take longer).

Canada Priority Int’l. 6 – 14 business days (estimated delivery is not guaranteed but most likely will arrive in time).

Int’l. First Class 3 – 12 weeks (in time delivery is not guaranteed and may take longer).

Int’l. Priority 4 – 16 business days (in time delivery is not guaranteed and may take longer).

Int’l. Express 3 – 5 business days (in time delivery guaranteed).

* We use USPS shipping services.

* Our production days are Monday-Friday, (business days), excluding federal holidays.

If you place your order on a weekend or holiday, we will start working with your jewelry on Monday or the next business day.

* We ship on Saturdays.

*In case we encounter a force majeure situation,

leading to the impossibility of shipping your jewelry in time. We will contact you immediately to find the best option to make up the situation.

* If we cannot fulfill your order for any reason, we will let you know ASAP.

* From our end, we guarantee fast processing time and shipping. But we are not able to ensure in-time delivery. Because of this reason, we will not take responsibility for any delays. Please order far enough to be sure your jewelry will arrive in time.

* International delivery time can be very tricky. It depends on the Customs And Post Services in your country. It is highly recommended you contact your Customs and Post Offices before you place your order. It is the best way to determine how long the delivery process will take.

* Your package may be delayed during May (Mother’s Day, Graduation) and December (Christmas and New Year). Please make sure you place your orders ahead, so your items will be delivered on time.

* If you have any questions, please get in touch with us 24/7.

ORDER SHIPPING.

Shipping Address:

Item(s) will be shipped to the address you provided at checkout. Please, make sure there are no mistakes there. We will not take any responsibility for delivery to the wrong address.

We do our best to apply fair shipping costs to each order.

• Shipping costs are calculated automatically during checkout.

• We offer free shipping to US on all orders and to Canada on all orders over $150.

INTERNATIONAL SHIPPING.

We happily support and love our international customers.

We will ship to international locations via USPS Standard shipping to some countries has historically been unreliable. We highly recommend you add insurance or upgrade it to Priority or Express Shipping. Please get in touch with us before placing an order if you would like to add insurance.

We are not responsible for duty or brokerage fees for international shipping.

These charges come from your country during the importation of your package.

We are not responsible for delays due to customs.

Other Shipping and delivery information:

You will receive a shipping notification and tracking number, once your order is shipped.

We are not responsible for lost, stolen, damaged, undelivered, or refused orders. No refunds will be provided because these situations are out of our hands.

If any of these situations occur, please contact us immediately and we will do everything possible to help you.

REWORK.

We will gladly modify you if you are not completely satisfied with your purchase. If you selected the wrong size, want to add more strands, change the kind or length of the extension, or add additional findings, we will gladly do it for you!  Rework and materials fees will apply.

RETURN.

Our policy is 30 days. If 30 days have passed since your purchase, we can’t offer you a return, refund, or exchange.

If a customer receives fabulous jewelry but for some reason no longer wants it, the customer may return it. We gladly accept it, but a 25% restocking fee will apply.

All our items are custom handmade and will cover some work and materials costs.

All jewelry must be unworn and in the original condition that it was received.

Additional non-returnable items:

– Sale items.

– Worn items.

– Damaged in-use items.

–Damaged in shipping items.

– Pearl and other gemstone jewelry (due to hygienic reasons).

– Earrings (due to hygienic reasons).

– Gift card.

Only regular-priced items may be returned, exchanged, or refunded.

Buyers are responsible for return shipping costs.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping and transaction fees will be deducted from your refund.

Please do not send your purchase back to our studio right away. You must contact us first and receive proper instructions for the item’s packaging, shipping, and tracking.

All packages sent without notification will be refused and sent back to the sender.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

REFUND.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs and transaction fees are not refundable.

LATE OR MISSING REFUND.

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

When shipping an item, you should consider using a trackable shipping service ONLY or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING YOUR ITEM FOR REWORK, REPAIR UNDER WARRANTY AND AFTER WARRANTY, RETURN, EXCHANGE, AND REFUND.

– The buyer is responsible for the shipping cost of item(s) to our studio and back. The buyer must provide the tracking number for the package(s).

-Please do not send jewelry to our studio without notifying us. We will provide you with instructions on how to ship your item.

– Damaged jewelry must be dry, clean, and free of random substances.

– Jewelry in an unacceptable condition will not be accepted for repair or rework and will be returned to the sender in the same condition we received it.

– Please pack the jewelry carefully in dry, clean, and safe packaging. Ensure it contains no random particles, insects, garbage, etc. We will re-use the packaging you provided to ship the repaired item back to you.

Jewelry in improper packaging will not be accepted and will be returned to the sender in the same packaging we received.

– We highly recommend that you pack jewelry in the jewelry gift box and shipping box it was delivered to you.

– Please, keep the original packaging up until the warranty expires.

– Pack your jewelry correctly to prevent damage while shipping. If jewelry is damaged in shipping, we will not provide any repair and/or parts replacement.

– Please include proof of purchase in the package (print invoice from your email).

WARNING!

Our jewelry is not advised for children 13 years old and under.

The customer takes all responsibilities of a child (children) supervision and is responsible for their safety while wearing jewelry, etc. Our company doesn’t take any responsibility for any consequence of children handling jewelry.

You must be 18 years old or older to place an order with us.

Parents must supervise their children and keep credit cards in a safe place.

Parents must also keep their children and third parties away from payment accounts. We do not take any responsibility for the unauthorized use of parents’ credit cards or other payment methods by underage children.

No refund will be issued.

We don’t take any responsibility of the unauthorized use of customers’ credit cards, Pay Pal, or other payment methods by third parties who place an order with us.

No refund will be provided.

Please, keep your money safe.

Iana Dixon
610 E Palomar Street
Chula Vista, CA 91911
USA